Take your business to new heights and dont miss Hospitality Show 2009, the UK’s leading event for food services and hospitality. From the boldest of statements to the tiniest of details, this event will have everything you need to help keep your business ahead of the game.

This year Retail Systems Technology (RST) will be occupying stand number 846 at the centre the HOSTEC area. At the Hospitality Show 2009 we will be exclusively launching the newest product in our current portfolio – the iSPOS from award winning manufacturers Senor. This state-of-the-art all in one EPOS system combines high specifications with a sleek design making it ideal for demanding environments such as the hospitality market. Its water and dustproof casing (IP65 Standard) also make it perfect for use where contact with liquids or spillages are frequent. The fanless design of the iSPOS terminal means that it helps reduce our carbon footprint as heat generated by the unit is dissipated through the aluminium casing.

Having catered to the hospitality and retail markets for over 30 years, Retail Systems Technology are specialists in providing EPOS and property management solutions, with a product portfolio that matches our desire to provide our customers with the latest technology at an affordable price whilst not compromising on after sales support.

Our products consist of EPOS Terminals, Cash Registers, Wireless Order Takers (Orderman®), Cash Drawers, Barcode Scanners, Paging Systems, Thermal Receipt Printers, Digital Signage, Cashless Systems, POS Software and PMS software. All our products can be seamlessly integrated using our innovative iTouch POS Software for a complete management system.

Orderman – the first radio ordering systems specifically designed for the hospitality industry – has revolutionised the market. Orderman is the original. For over 13 years, the system has been at the forefront of trends and innovations in handheld solutions for bars, restaurants, hotels, stadiums, nightclub, cafes, and quick service establishments.

No other manufacturer has more experience. No one else has sold more units. And with good reason.

The Benefits of Orderman

In times of financial uncertainty, fewer purchases can have as dramatic an effect on a business as carefully selected management systems. Choosing the right system will offer a new dimension and level of control over operations allowing you to react quickly to changes in customer buying habits.

Orderman gives greater control over service with order being sent directly to the kitchen, cutting down on the paper trail and also allowing waiting staff to remain where they are needed most: with guests.

Time is saved and service is faster, and as a result customers are happy – which in turn leads to increased spending levels and therefore more turnover. According to statistics, 80% of the turnover can be achieved in 20% of the time which again helps with staffing costs through improved processes.

Orderman DON

The perfect introduction to wireless ordertaking: quality and technology from  the market leading brand at an attractive price. Orderman DON is an easy decision to make. Simply pick it up and start taking advantage of the benefits of installing an Orderman System.

This entry-level device in the world of Orderman boasts an unbeatable price-performance ratio and is packed with features that can help you maximise profits.

The DON can be seamlessly integrated to your existing POS system and through iTouch can offer full table tracking. Its simplistic design means that anyone can become an Orderman Pro within minutes which also cuts down on the costs incurred with staff training.

With the many demands of the hospitality market, it is essential that business owners have products that can meet the various demands of a busy restaurant, and with its robust design and performance – Orderman Don is a product you simply can’t be without.

Technical Specification…

Product Brochure…

Orderman MAX2

The perfect all-rounder in the Orderman range with a high contrast, bright and anti-glare display – even in direct sunlight. In addition there is a user-friendly input via touch pen and a touch sensitive display allowing for maximum comfort and speed. Max2 sets new standards for good business through perfect service.

With customisable menu card options as well as the unique flip-view and auto-lock functions the Orderman Max2 is a unit that really will revolutionise the way in which you manage your bar or restaurant.

With extra long battery life and waterproof casing the Max2 excels in the harsh hospitality environment. Research shows that customers prefer visiting establishments that use order management systems as speed of service is greatly improved as is customer service.

Technical Specification…

Product Brochure…

For more than 30 years Retail Systems Technology has led the way in providing comprehensive EPOS systems and solutions to the hospitality and retail market sectors. Our unique iTouch POS software allows for EPOS systems, hotel software, wireless order taking terminals and much more to be seamlessly integrated making Retail Systems Technology the only place you need to look for all your needs.

The Mount Errigal Hotel in Letterkenny has, over the years, earned a reputation for being one of the finest hotels in Donegal. And after having undergone some fine renovations and refurbishments over the last few years it can now boast the finest in cuisine and quality, in the most exquisite surroundings.

With such high standards and expectations set for the hotel, there was only one company that the Mount Errigal Hotel would entrust with providing EPoS systems for the hotel, explains Paddy McIntyre, IT Manager. “For me it’s about experience and quality of service and in this respect no one else came more qualified than RST”.

The state-of-the-art EPoS and Protel hotel management systems installed by RST reflect the high standards the hotel has set, with biometric fingerprint readers installed on each till and fully networked throughout, “the fingerprint reader is something that still amazes me, it’s incredibly accurate and has greatly improved security as we can monitor the activity of each till user”. Mr. McIntyre continued, “With the likes of voids and other manager functions we can now be sure that these functions are restricted to the management”.

iTouch software has been designed to be flexible and easy to use; it has all the features required for the very specific hospitality environments of the UK and Ireland such as graphical table plans, preset screens for fast selling products and user interrupt. iTouch links seamlessly with Protel, a property management system developed in Germany. Protel can handle any size hotel from 10 bedrooms to multi property multi location properties and was the booking system used for the Olympic athletes villages in both Greece 2004 and Beijing 2008.

RST also provided the Mount Errigal with Orderman ®, a handheld ordering system used by waiting staff in the restaurant and lobby, which sends orders directly to the kitchen cutting down on manual paperwork, improving order accuracy, increasing table turns and speed of service. The system also included a portable tablet pc, is used as a mobile stock taking unit and doubles up as a portable point-of sale for high volume hotel functions such as weddings, banquets or conferences.

Retail Systems Technology are market leaders in Electronic Point Of Sale Systems (EPoS) and information technology, specialising in complete solutions for the Hospitality and Retail sectors. At RST we provide complete information management solutions, covering software, hardware, enterprise systems integration, consulting and support.

RST have remained dedicated in their goal to provide their customers with a complete EPoS solution with the highest level of support and training. In what is a crowded and competitive market, after all these years RST has steadily demonstrated its commitment to its customers, underlined by the fact that we now have 3 established offices in Derry, Belfast & Dublin and employ over 30 people.

The “Credit Crunch” is affecting many businesses with some experts predicting a turbulent year ahead, with increasing fuel costs and food prices starting to bite. It is in times like these when operators need to make sure that they have the right systems in place to keep a tight control over costs, facilitate better stock management and improve operational efficiency to boost profits.

For some businesses a simple cash register may meet their basic needs however few purchases can have as dramatic an effect on your business as a carefully selected EPoS System. Choosing the right EPoS system for your business will offer a new dimension and level of control over operations allowing you to react quickly to competitors and changes in customer buying habits.

With over 30 years of experience in providing Point Of Sale (POS) solutions to the Retail and Hospitality sectors, no one comes more qualified to see your business through the difficult times ahead than Retail Systems Technology (RST).

For more information contact RST on (+44) 02871 860069, email sales@rstepos.com or visit our website at  www.RSTepos.com Online flash catalogue also available here

EPoS Systems For The Hospitality Trade

Retail Systems Technology (RST)are an innovative company who specialise in the provisioning of EPoS Systems to the UK & Ireland. Our head office is based in Derry/Londonderry Northern Ireland, and also have offices in the capital cities of Belfast and Dublin. This strategic positioning of the company throughout Ireland puts us in a unique position to cater for our markets both in the UK and of course in Ireland.

Our state-of-the-art EPoS systems, the modern version of a cash register, offer you, the customer, so much more in terms of meeting the many demands of the modern retail and hospitality market sectors.

Each EPoS system is personally tailored to the individual requirements of each of our customers. We ensure that with our revolutionary iTouch Software that each EPoS system leaves ours offices personalised to run at optimum performance for our clients. During this process clients are consulted on screen layout and size, button design, functions and processes, we can even put in a floor plan of a restaurant, for those in the hospitality sector, which displays all of the tables within the restaurant and shows the individual status of each table i.e. who is on a main course, who has requested their bill etc. which can greatly improve on customer service and productivity and avoid losing customers as you will be able to forecast more accurately, when you will have free tables available.

The functions of the iTouch Software dont stop there as the program can be networked between any number of EPoS Systems and can also be linked to a back office where management can review staff productivity, transactions, refunds, exchanges and review busy times etc. and can also incorporate elements such as loyalty schemes, and sales and marketing components so that clients can maximise CRM opportunities with their customers.

EPoS systems can also be upgraded to include magnetic swipe readers, “Dallas” iButton Readers, or Biometric Fingerprint Readers or even be networked with an addon WiFi card – in addition to the various other options available to you such as cash drawers, barcode scanners, thermal and impact printers etc.

With over 30 years of experience in the provisioning of EPoS systems and general POS solutions for use in Retail and Hospitality environments you can feel confident that with RST you are in safe hands.

Visit www.RSTepos.com for more information or email sales@rstepos.com

Liam Green began ‘Wheelers’ as a traditional fish & chip shop in 1971 and recalls buying his first cash register form Neil Bradley, Managing Director of RST in and around that time. “It was an old push down mechanical NCR 100 Series, a far cry from RST’s modern touch sreen EPoS systems today!” recalls Neil “at the time this model was as state of the art as there was and cost around £15”. Wheelers has developed into a well known family restaurant and has been an institution in Derry for many years and has always been a customer of Neil’s and RST. Liam has a unique relationship being one of RST’s oldest customers “In terms of length of doing business, not my age” explained Liam. “I have always bought my cash registers from RST, like many of my suppliers I have had a long term relationship with them, we prefer dealing with people who look after us.”

Through the years Liam has had a number of EPoS systems from Retail Systems Technology, from Sharp Cash Registers in the late 1970’s and 1980’s to Panasonic terminals from the mid 1990’s. Equipment supplied by RST has always been selected to provide customers like Liam with the utmost reliability in the harshest hospitality environment, in fact the last system installed was over 13 years old before being recently replaced! “That was a great return on investment!” explained Neil “I fully expect the Senor APOS and iTouch software to keep Liam going for the next 13 years!”

Retail Systems Technology recently installed a number of Senor APOS touch screen terminals which are designed specifically for demanding hospitality applications such as bars, restaurants, cafes and fast food. With its spill proof design and built in UPS battery they provide the peace of mind of many years of service to come. Orders are entered easily by touch screen using Itouch POS software, and all critical information relayed to the KVS (Kitchen Video System) in the kitchen. The KVS uses Senor Composer terminals which are IP65 Waterproof screens and orders can be summarised or ‘bumped’ using either touch screen or external bump bars.

Liam explained “the system is a modern way of taking someone’s order and transferring it to the kitchen, our customer’s are very discerning and the system has been designed to accommodate every possibility. Speed of service has increased dramatically and the ease of use and clear information means no mistakes.”

Senor APOS Touch Screen Terminal

Senor Composer Kitchen Video System

Wheelers has recently introduced a home delivery service and is currently implementing iTouch’s delivery module which uses a telephone call logger to pop up customer details on screen and track delivery and collection orders as well as despatches to delivery drivers. “The information I get from the system is fantastic from sales trends and hourly figures to customer spending trends, when customers phone in we can even see what they ordered the last time from us.”

When deciding to upgrade cash registers or EPoS customer’s always have to take into consideration problems caused by change however as Liam says “People are used to a system and any change will cause disruption, however RST and their team put a lot of work in before going live and there was no disruption to our business”

Retail Systems Technology was established in 1977 and supplies innovative and state of the art EPoS systems, cash registers, printers, scanners and peripherals throughout Ireland, the UK and Europe. With offices in Londonderry, Belfast and Dublin RST specialise in hospitality and retail solutions and software for bars, restaurants, hotels, fast food, convenience stores, giftware, and specialist retailers. For further information please contact Ciaran Coyle +44 (0)28 7186 0069.

All this information and more is available on our website at www.RSTepos.com and you can also email us for more information at sales@rstepos.com

Retail Systems Technology are proud to be supplying the EPoS systems to cater for the tens of thousands of people from Ireland and all over the world who will be visiting the 2008 Horse Show in the RDS, Dublin.

The Horse Show has been an Irish institution since 1864, a celebration of Ireland’s affinity with the horse, from the best show horses to the best international show jumpers.

RST have installed Senor touch screen EPoS terminals with iTouch POS Software throughout the RDS complex to cater for every type of catering facilities from coffee kiosks to champagne and seafood restaurants. The flexibility provided by RST’s hardware and software was ideally suited to such a large scale and varied catering operation. The Senor APOS touch screen terminal is ideally suited to the harsh hospitality environment with a spill proof screen and an internal UPS battery to provide up to 35 minutes power in the case of outages. Itouch point-of-sale software is completely flexible meaning screens and products can be easily configured depending on the type of catering application, so if you work in a particular location you only see the screens and information relevant to you.

Retail Systems Technology was selected by RDS resident caterers, Hospitality Options, a subsiduary of With Taste one of the most respected corporate banqueting companies in Ireland, renowned for restaurant standard cuisine, presentation and service in a corporate event environment. For more information on the Dublin Horse Show www.dublinhorseshow.com or visit www.withtaste.ie.

For more information on our state of the art EPoS systems please visit our website www.RSTepos.com or for more information email sales@rstepos.com

Retail Systems Technology introduces its new range of server paging systems. The system is designed to let waiters spend more time with guests and less time in the kitchen. When a waiter comes in for their shift, they are allocated a pager. When an order is ready, the chef simply presses one button to instantly page the waiter. The TE-310 is a low-cost server-paging solution. This UHF transmitter can page up to sixteen waiters with the simple push of a button.

It’s ideal for kitchens and bars. The system handles up to 16 pagers and built-in dry-erase magnets let you change server names quickly. Multiple transmitters can be used if you need to page servers from different locations throughout your restaurant.

The TE-10 Wireless Cancel Panel means when a server is paged at any location, they can return to the cancel panel to stop a page.

Waiter pagers keep customers happier because they receive faster service. Plus, it improves waiter performance so restaurants get faster table turns and higher bill averages.

protel chosen by the Beijing Olympic Organizing Committee

Preparations for the 2008 Olympic Games are really heating up in Beijing. Once again, protel hotelsoftware GmbH has qualified for the Olympic Games. protel’s hotel software took home the gold at the 2004 Olympic Games in Athens: Now it’s time to tackle a new challenge at the Beijing Olympics.

This May, the “Beijing Organizing Committee for the Games of the XXIX Olympiad” (BOCOG) chose protel after an exhaustive review of many hotel management software products. protel’s local Beijing representative, Mr. Zhang Hui of First Information Systems, a protel partner, is working closely with protel’s team at the head office in Dortmund to implement a protel multi-property solution in Beijing.

BOCOG has been busy preparing for the 29th Olympic Games since 2001. From the beginning, its goal has been to make sure all construction projects for the Olympics stick to a tight schedule. And they’ve succeeded. The 2008 Olympics promises to be smoothly organized, with spectacular sports facilities, cutting-edge communications, modern transportation and world-class accommodations. The world will experience the best and most modern side of China.

The expected flood of visitors from both China and from abroad will be demanding. Adequate accommodations are a must. Wang Wei, an executive of BOCOG, feels they are well prepared: “Beijing welcomes all visitors from all over the world. Beijing’s hotels and restaurants can easily accommodate 500,000 tourists, at the least. There are more than 650 star-rated hotels in the city.” 17,200 athletes and officials alone will live in Beijing’s Olympic Village during the 29th Summer Olympics, while two “Media Villages” with a total capacity of 7,000 beds were constructed just for credentialed reporters.

Years of painstaking preparations will finally come to an end when the Olympics’ opening celebrations begin on August 6. protel is proud to once again be contributing to the games.

Protel is a tried and proven software and a must to meet and satisfy the demands of the modern hotel industry. The software itself is modular in design meaning that extra components can be added at any time and a version called Protel Smart is available for hotels that are smaller in size.

This software can manage the front office, conferencing and banqueting, has a web booking engine, an interfaces module for telephone and tv systems, a sales and marketing management module and finally can be networked over a chain of hotels.

For more information please visit our website at http://www.rstepos.com

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RST have been appointed as a reseller for RESPAK, Hospitality Management System. Modules comprise : Restaurant Reservation, Table Management, Functions/Conference Management, Customer Relations Management, Marketing. RESPAK will cater for a wide range of applications, from small restaurants, function/conference centres, catering organisations to the largest hotel/complex operation.

Respak is the complete hospitality management program and working alongside our state of the art EPoS Systems your hotel or restaurant really will be ahead of the competition.

For more information visit http://www.rstepos.com

or contact Ciaran Coyle at ciaran.coyle@rstepos.com or telephone (+44) 02871 860069

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